Click and Dine: The 16 Best Restaurant Reservation Software

You serve amazing food.

You have the best customer service, but that is not enough in today’s scenario. 

Nowadays, people prefer to reserve tables in advance, and for the convenience of customers, having a restaurant reservation software is important. 

This software allows owners to handle reservations, confirmation calls, and penalties better. Gone are the days when a basic Excel record is enough for the management. For the new generation, you require modern and efficient solutions. 

The market is flooded with restaurant reservation software; finding the right one for your business is the real task. Not to worry! We have provided a list of the best restaurant reservation software along with their pros, cons, and pricing. You can choose the one according to your requirements.

Before we begin with the list of online restaurant reservation software, let’s find out why it is beneficial for you to get a reservation software for your business.

Advantages of Restaurant Reservation Software

• 24 Hours Availability: The best thing about this software is that customers can book their tables at any time they want. 
• Reduction in No-shows: Many times, customers book their tables and fail to show up at the time. By getting this software, you can send regular reminders and follow-ups, which reduces this problem. 
• Better Efficiency: Often, human beings make mistakes while booking tables. By automating reservations, these errors get eliminated. 
• Supports Integration: Most of these restaurant reservation software support integration with CRM and other marketing tools, which is beneficial for the overall management of the restaurant. 
• Improved Table Management: Often, tables reserved remain empty as patrons fail to show up, while others keep waiting. A restaurant reservation software will help in the better management of waiting lists and tables.  

16 Best Restaurant Reservation Software

📍Toast Tables

Toast Tables offer exceptional restaurant reservation software at affordable pricing. It is a part of the broader ecosystem called Toast POS. From managing waitlists to real-time seating, Toast Tables does everything for you. Also, guest information like tastes and preferences can be stored for further services.  

Strengths

• No cover fees
• Supports integration
• Affordable option for all sizes of businesses
• Reservation is possible through Google Search

Weaknesses

• Limited advanced features
• The marketplace is not big
• Hidden Costs

Pricing

Starter kit: $0/ month

Point of Sale: $69/ month

Build Your Own: Custom Pricing

📍Hostme

Hostme could be the right choice for all business sizes. Yes, it could be a little complicated for small businesses, but you can always learn. It allows restaurants to customise floor plans, manage reservations and get real-time analysis. It also has other features like guest profiles, SMS notifications and loyalty programs.

Strengths

• Multiple features are available
• No per-guest fees
• Cancellation policy tools
• Customisable plans are also available
• Customer Support is impressive

Weaknesses

• It could be complex for small businesses
• Mobile sync issues are a matter of concern
• Sometimes performance gets impacted
• Not many integration options are available

Pricing

Mezzo: $109/ month

Grande: $169/ month

Enterprise: Contact them

📍The Fork

The Fork works well for the restaurants that require a huge customer base. It allows restaurants to make flawless bookings, table scheduling, and to promote themselves. It also sends automated reminders and collects guest reviews for managing the reputation of the business. It allows integration with a good number of tools. 

Strengths

• Great customer reach
• Easy to navigate
• Helps in increasing bookings
• Good at management
• Improved Visibility

Weaknesses

• Booking errors
• Limited customising features
• Discount Risk Culture

Pricing

• Varies depending on the location of restaurants.
• $178/ month for Pro plan.

📍simpleERB

If you are a casual joint or a small business, looking for a tool to manage your waiting lists, simpleERB is a great option for you. With their affordable plans, they cater to the needs of small restaurants, as you need no prior training to operate the tool. The simple dashboard will help you track your reports about guest reservations.

Strengths

• Automated reminders
• Per cover fees are not there
• Easy to navigate
• Great customer support

Weaknesses

• Not a great choice for big ventures
• Basic plans and features
• Supports limited integration with other tools

Pricing

Starter: $26/ month

Pro: $98/ month

Plus: $58/ month

📍Libro

Libro is an amazing restaurant reservation software as it does the job of booking tables, waiting list management, but apart from that, it also helps in reputation management. After the restaurant visit, it sends surveys to customers and gets their feedback. This helps you in improving your services and becoming the best at your level. 

Strengths

• Offers a free demo
• All-in-one software
• Supports multiple integrations
• No-show management features
• Collects and manages Guest data

Weaknesses

• Expensive, compared to other options
• It has multiple features, so it requires staff training. 
• Hidden fees

Pricing

Essential: $119

Advanced: $139

Premium: $179

📍Servme

Servme is known for providing the finest restaurant reservation services to its customers. From automated confirmations and reminders to integration with POS systems, Servme has it all. It helps restaurants to manage online reservations, waiting lists and seating in one place. You can also track guest profiles to provide tailored services. 

Strengths

• Strong table management plan
• CRM Features are excellent
• Offers visibility and multiple bookings
• Customer support is quite amazing
• No per-guest fees
• Supports multiple integrations

Weaknesses

• Add-on features are paid
• Limited features (not up to the mark according to prices)
• Sometimes performance gets impacted
• Transparency issues

Pricing

• Starter: $129/ month
• Essential: $199/ month
• Advanced: $299/ month

📍Eat App

Eat App is an amazing restaurant reservation software, as confirmed by user reviews. It is a cloud-based system that helps eating joints and restaurants in optimising seating and improving guest experience. It is known for providing real-time analytics for better marketing and operations. It could be a great choice for medium-sized businesses. 

Strengths

• All-in-one tool for real
• The integration network is also good
• Supports multiple devices and platforms
• Transparent pricing
• User satisfaction is highly noticeable
• No-show matters are dealt with smoothly

Weaknesses

• Add-on features are paid
• Customisation is limited
• Customer Support is not that great

Pricing

• Free plan: Basic table management, but limited.
• Starter Plan: $49/ month
• Essential plan: $129/ month
• Pro Plan: $229/ month

📍Tock

Tock is one of the best restaurant reservation software as it offers great features at affordable prices. The best feature is that it allows restaurants to pre-sell experiences. Tasting menus and offering ticketed seating add a lot to the reputation of the restaurant.

Strengths

• Prepaid reservation options are available
• Integrated reservation, table, and event management services
• Automatic reminders and cancellations are available
• Tracking, reporting, and analysis are quite easy

Weaknesses

• Advanced features are expensive
• Limited third-party integration
• Cultural fit is problematic
• Operational challenges

Pricing

• Basic: $79/ month
• Essential: $199/ month
• Premium: $399/ month
• Premium Unlimited: $769/ month

📍OpenTable

OpenTable is known for providing great reach to its users. It contains information about restaurants around the world. You can even get bookings from abroad. Apart from that, it has exceptional table management and data collection services. It serves as a great marketing tool for its customers.

Strengths

• Brand recognition
• Wider reach
• Great table management services
• Reliability is a great strength

Weaknesses

• The advanced version is a little expensive
• This is a widely known tool; saturation is a matter of concern
• Direct control is less
• Occasional glitches

Pricing

• Basic: $149/ month
• Core: $299/ month
• Pro: $499/ month

📍Tablein

Tablein software is not for large businesses. It is designed for small to medium-sized restaurant businesses and provides features like online reservations, reports, and analysis, and helps you in collecting guest feedback. It is counted among the affordable tools, which is why most small businesses choose Tablein for managing table bookings and walk-ins.

Strengths

• Easy to use
• Good Customer Support
• The no-show problem is reduced
• Social Media integration
• Affordable option for small and medium-sized restaurants

Weaknesses

• Advanced features are limited
• Waitlist management is quite weak
• POS integration is not available

Pricing

• Starter: $55/ month
• Growth: $113/ month
• Success: $184/ month

📍Resy

If you are looking for a software that is designed beautifully and is good at its job, go for Resy. From pricing transparency to management services, customers have reviewed this restaurant reservation software. It could be opted for by businesses of all sizes, but adding advanced features could be expensive for small businesses. 

Strengths

• The reservation management system is good
• Customisation services for customers are available
• Guest Data Collection and CRM tools are available
• Easy to get detailed reports and analysis
• Pricing is predictable
• Great tool for branding and upscaling

Weaknesses

• The user interface is a little problematic
• Performance issues during peak hours
• Advanced features are expensive
• Account creation is difficult and problematic

Pricing

• Platform: $249/ month
• Platform: 360: $399/ month
• Stack: $899/ month 

📍TouchBistro

TouchBistro offers excellent table reservation and management services. It is finely integrated with TouchBistro POS and is known for providing the best customisable floor plans. It also helps restaurants in reducing no-show situations by sending constant reminders through SMS and emails. 

Strengths

• 24-hour customer support
• Feasible Training
• Customisation options
• Great option for small to medium-sized businesses

Weaknesses

• Interface supports both iOS and Android
• The free version is not available
• Reliability concerns
• Billing issues

Pricing

Basic: $69/ month

More Features:

• Gift cards: $25/ month
• Online Ordering: $50/ month
• Loyalty Program: $99/ month
• Reservations: $229/ month

📍Yelp Reservations

Yelp reservations are integrated with Yelp’s diner network. It is a huge network that contains thousands of restaurants. It provides excellent management services and improves the visibility of your restaurant to a great extent. 

Strengths

• Huge customer base
• Full-fledged integration with the Yelp ecosystem
• No cover fees charged
• Easy-to-navigate software
• Transparent Pricing

Weaknesses

• Limited Customisations
• It could be expensive for small businesses
• Supports Third-party integration in a few cases
• Difficulty in functioning across various devices

Pricing

• Basic: $129/ month
• Plus: $299/ month
• Enterprise: contact them 

📍Restaurant Connect

This one is expensive, but worth it! 

Keeping aside its marketing potential, it is a great tool with a powerful interface. It provides integration with other software, CRM features, and reporting services to support hospitality groups along with restaurants.

Strengths

• No per-cover charges
• Guest data collection and feedback tools are excellent
• Supports limitations with social media and other software
• Good option for businesses that want to scale
• Automatic confirmations and reminders 
• Improved customer support

Weaknesses

• This tool is expensive
• Requires training for operations
• The marketing game is not very powerful

Pricing

Starter: $349/ month

Premium: $849/ month

📍ResOS

ResOS is a cloud-based restaurant reservation software known for its easy-to-use interface. If you have no plans for scaling in the near future, it could be a great option for you. It helps you in managing reservations, waiting lists, staff communication, and scheduling of work.

Strengths

• No per-cover fees charged
• Affordable and offers a free plan
• Easy to navigate
• No prior training required
• Features that deal with no-show matters are present

Weaknesses

• Limited features
• Sometimes the interface becomes problematic
• Scaling Challenges

Pricing

A free plan is available.

For paid plans, contact the website.

📍SevenRooms

SevenRooms is a powerful restaurant reservation software that delivers more than its work. It not only provides restaurant reservation services but also checks the complete journey of the guest. By keeping visit history, notes of preferences and spending patterns, it develops a good rapport with customers for improved services. 

Strengths

• Great personalisation options for guests
• Great tool for reporting and insights collection
• Waitlist management features are amazing
• Data collection 

Weaknesses

• Pricing is not mentioned clearly
• Limited Integration

Pricing

• A free trial is available
• $499/ month per venue

Key Takeaways

• The right restaurant reservation software improves customer management, adding a lot to the reputation of your business. 
• It provides you with an edge over your competitors. 
• You can expand through social media as well by connecting these software with these websites. 
• Always try free trials if your chosen restaurant reservation software is offering this. 

Conclusion 

You need to understand that restaurant reservation software can be chosen by all sizes of restaurants. Whether you are a casual joint trying to manage your waitlist or a restaurant that wants overall management, you have to choose your software cautiously.

Till now, you must have decided which is the right software for you! And if not, understand your business requirement and analyse all these tools. Check out their features and pricing, and choose the one that fits in your budget. 

FAQs

Q1. Can restaurants of all sizes and types use restaurant reservation software?

Yes, it is ok for restaurants of all sizes and types to use reservation software if they require it.

Q2. Is it okay to use free restaurant reservation software?

Yes, it is okay to use free restaurant reservation software, but free versions offer limited features. If you are looking for advanced features, you should go for paid versions. 

Q3. What are the different ways of reservation?

There are three ways of making a restaurant reservation:

• Online Reservation: You can reserve a seat through multiple software platforms like SevenRooms, Tock, Toast Tables, etc. 
• Phone Reservation: This is quite simple. All you need to do is call the restaurant, share information like the number of people and the kind of table you are looking for, and reserve it by paying some amount. 
• Offline Reservation: This is the old school method. Visit the restaurant and reserve your table. 

Q4. What are the disadvantages of restaurant reservations?

The biggest disadvantage of using restaurant reservation software is last-minute cancellations and people not showing up at the spot. To minimise these things, restaurants need to spend on specialised teams for confirmation calls, a token amount deposit, and penalties for not showing up.

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