Refund & Return Policy
Client satisfaction lies at the core of our services and we ensure that in every possible way.
We plan each project by dividing work into milestones.
At New Traffic Tail,even our cancellation and refund policy of digital marketing services are very transparent and different for each service we offer.
All projects begin with a complete discovery/analysis and creation of a scope of work document.
This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes. As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.
How is the cancellation procedure?
Send us your cancellation request by telephone, email or fax It will be collected at our accounts and billing department You will receive a confirmation reply from us. Until then, the request will remain invalid The email we send in reply will be considered proof of canceling the service
Note: Clients need to place their cancellation request within 12 hours of placing the order. New traffic tail will only accept it when the project has not been started yet.
No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects mid way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.
Digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.
Our refund policy for digital marketing services:
We are professionals known for keeping things very straight. We promise only for what we can do. Our aim is to offer you the best service.