Customers are demanding and expecting more than ever from service providers in this technological world. They want quick responses to their queries and personalized support for every product or service they are buying.
However, human agents can’t offer such seamless services without any errors. The involvement of AI customer support software has transformed the way companies interact with their customers.
If you are an organization or individual seeking top AI customer support tools, we have got you covered! In this blog, you will get to know the best of the world for your business.
AI Customer Support Software- Managing Business with Automation
Artificial intelligence-based customer support tools automate services for customers using chatbots and virtual assistants. These tools provide quick answers to consumers’ queries and customized support.
AI-based support systems are available 24/7, offering faster and tailored responses after analyzing the input data. Whenever they face complex situations, they inform the relevant personnel or advise customers to contact the appropriate agent.
Customer support tools use natural language processing (NLP) technology to understand customer questions and intent to provide relevant answers. This technology analyzes users’ emotions and intent behind the asked queries, prioritising the critical situations.
How Do Customer Support Tools Benefit Businesses?
- AI-based chatbots provide instant answers to customer queries, saving them time. Virtual assistants help them to take the appropriate actions regarding their questions, making businesses more trustworthy and likable.
- When businesses use artificial intelligence to automate their routine tasks, they not only save time but also reduce human workloads. The saved time can be utilized in other important projects to improve efficiency at the workplace.
- Involvement of AI in business tasks has improved the customer experience by providing 24/7 customized support.
- Use of artificial intelligence has reduced labor at the workplace, decreasing monthly salary expenses.
- AI-based virtual assistants can handle many customers at one time, managing high volumes without hindering their performance and productivity.
List of Top AI Customer Support Software
1. Zendesk
One of the robust customer support software is Zendesk.
Outstanding features of Zendesk:
- It assists businesses in managing inquiries across various platforms, including social media sites, email, and phone messages.
- The tool ensures that consumers will get regular replies to their queries on time.
- It also offers a customizable interface where users can automate their workflows and track performance progress by integrating with a large number of third-party applications.
- Zendesk is appropriate for small startups to large-scale businesses. Businesses can expand the tool’s support services as they grow, receiving a similar customer experience and productivity.
- Pricing plans start from $19 per month per agent.
2. Hive
Hive is a prominent project management software that offers AI-based customer support facilities, making it well-suited for client support. Therefore, companies can resolve customer queries regarding a project directly and quickly.
Distinct features of Hive:
- Hive can interconnect with other applications, like Zoom and Google Workspace, enabling users to connect smoothly for virtual webinars and meetings.
- The tool offers tailored services for marketing teams, product development, and AI customer support experience, enhancing a company’s project performance and efficiency.
- Pricing plans start from $5 per month for a user and $12 per month for a team.
3. Gorgias
Another well-known customer support platform is Gorgias, which has been trusted by 15,000+ businesses around the world.
Prominent features of Gorgias:
- It is a perfect support provider, mainly for the e-commerce sector, by linking with various platforms, such as Shopify and BigCommerce.
- Enterprises can address customers’ inquiries at once through Gorgias’s centralized message box that combines messages from live chat, email, SMS, and distinct social media platforms.
- It can also automate repetitive tasks, including filtering spam messages and answering frequently asked questions.
- Businesses can build trust and loyalty among their customers by responding quickly and accurately via Gorgias.
- Pricing plans start from $10 per month to $750 per month with advanced options.
4. Freshdesk
Freshdesk is a cloud-based tool used to provide AI-based services through various channels, empowering enterprises to interact with customers smartly to offer personalized experiences.
What makes Freshdesk Different?
- With more than 75,000 consumers, Freshdesk enables users manage FAQs from multiple channels in one place.
- The tool has a virtual assistant, named Freddy AI, which can automate workflows and deliver accurate responses to inquiries through its powerful chatbots.
- Pricing plans start from $15 a month.
5. Intercom
One of the modern customer experience platforms is Intercom, which uses an artificial intelligence-based automation system to communicate with customers.
Why choose Intercom?
- Businesses can deliver a personalized and fast experience to their users through their next-generation helpdesk.
- Fin, Intercom’s AI agent, can resolve even complex queries precisely.
- Also, its messaging tools can be connected with various applications or webpages to engage directly with users.
- Businesses can also use Intercom to retain their customers by running targeted campaigns.
- Pricing plans include Essential at $39 per seat, Advanced at $99 per seat, and Expert at $139 per seat.
6. Ada
Having prominent users like Pinterest and Canva, Ada is a leading AI customer support software that was launched in 2016.
Popular features of Ada:
- Being a transformative platform to enhance customer experience, Ada has been trusted by about 5.5 billion regular users worldwide.
- Ada offers 24/7 digital assistants that independently answer even complicated multilingual questions asked via email, phone messages, or social media sites.
- The tool helps reduce the human workload in companies and saves them time to focus on other valuable tasks.
7. Zoho Desk
It is a cloud-based platform that supports business teams to handle message requests across distinct messaging applications in a single place.
Features of Zoho Desk:
- Artificial intelligence-based agents provide relevant responses by looking into customers’ history and data inputs.
- Users can also track and have deep insights into their performances through analytics tools offered by Zoho Desk.
- The tool also offers different pricing plans that can be afforded by all sizes of businesses.
- Pricing plans start from Express Plan at
8. Tidio
Tidio is another popular AI customer support software chosen by small to medium-sized enterprises wanting an easy-to-use but modern customer experience.
What makes Tidio outshine other tools?
- It offers a virtual assistant, Lyro AI, that responds to customers’ FAQs instantly and accurately.
- The tool also offers the provision to design personal chatbots to manage and get leads in the e-commerce industry.
- Businesses can also get insights into their conversion rates and modify their support strategies, leading to a better overall performance.
- Monthly pricing plans start from $24.17 to $749 including exclusive features for different enterprises.
9. Help Scout
Help Scout is a well-known cloud-based customer support platform that offers shared inbox service to handle queries from multiple messaging applications in a centralized place.
Why Help Scout is a good choice?
- Using Help Scout, businesses can route the customer query to the right personnel and resolve it faster than ever.
- Users can manage live conversations with their customers using Help Scout, streamlining the repetitive workflows.
- The tool is known for its affordability and compatibility among startups and medium-sized enterprises.
- Pricing plans start from $30 per month and $25 per month (if billed annually).
10. Brainfish
Brainfish is one of the modern technology-based customer support software that offers a smart knowledge base interface to its customers.
What makes Brainfish unique?
- It is also a content platform that uses natural language processing technology to comprehend customers’ intentions behind the asked queries.
- Then, it offers instant replies including images, videos, and other media content.
- Brainfish also integrates with other popular support platforms, such as Intercom and Zendesk, allowing a smooth incorporation of AI-based services in the existing workflows.
- It offers a pricing plan to construct a full-service platform at $1,500 per month.
11. Yuma AI
Yuma AI is an advanced and robust AI customer support software.
Special features of Yuma AI:
- Especially built for the e-commerce sector, it helps businesses improve their customer satisfaction and automate chat, sales, and support workflows.
- Yuma AI analyzes the questions and generates replies in multiple languages that align with the company’s reputation and services.
- It can solve general customer problems easily, making the human staff free to concentrate on complex cases that require empathetic responses.
12. Sierra
Sierra is one of the advanced customer experience tools powered by artificial intelligence that provides more human and empathetic responses in every customer chat.
Distinct features of Sierra:
- It is known for its next-generation technology that combines AI with human-grade reasoning to make its support service more natural.
- The tool enables companies to provide a 24/7 support experience in multiple languages and chat platforms, such as email, SMS, and social media.
- Sierra has a continuous learning system that improves itself by exploring different human queries and sentiments to offer more refined responses.
- The tool offers an outcome-based pricing model for businesses.
13. ProProfs Help Desk
It is an eminent AI customer support software that helps businesses consolidate customer interactions and ticket resolutions in a single place.
How is ProProfs different from other tools?
- It is well-known for providing faster and more efficient responses.
- Companies can manage customer support requests from various channels at once using ProProfs Help Desk.
- The tool automatically responds to FAQs promptly and routes complex issues to the human agents.
- The platform offers forever-free plans (at $0) for a single user.
AI Customer Support Software- Empowering Businesses to Offer a Better Client Experience
Companies apply various technologies to satisfy their customers’ expectations and reduce their workloads. The introduction of AI customer support software has made it possible for businesses to offer more human-like support services to their customers.
However, choosing the right software is a complex task, as it must fulfill business needs, such as goals, growth potential, cost, ease of use, and integration capabilities. Here, in this blog, we have covered the top AI-based customer experience tools.
We hope you’ll find the best one according to your business requirements and budget.
Best wishes for your enterprise endeavors!
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FAQs
Q1: How has artificial intelligence improved customer support for companies?
Artificial intelligence-based agents have automated repetitive business processes, freeing human employees to perform other crucial tasks in companies.
Q2: Has artificial intelligence replaced human agents from the customer support department in companies?
No doubt, AI can deal with customer queries promptly, analyzing their input data and search history. However, for highly complex and sensitive cases, we still need human employees.
Q3: What type of industries are using AI customer support the most?
The sectors with great volumes of client inquiries, for example, e-commerce, banking, SaaS, travel, and healthcare, use an AI customer experience system to deal with their customers.
